How we assess your books and when a replacement may apply.
Every book is carefully checked before leaving our warehouse. If your order arrives damaged or incorrect, we'll send a replacement free of charge.
| Issue | Tolerance (hardcover) |
|---|---|
| Visible dent or indent | 20 mm |
| Crushed corner or edge | 20 mm |
| Creased dust jacket | 20 mm |
| Dog-eared pages | More than 1 page, over 20 mm |
| Off-centre sprayed edges | 5 mm or more |
| Cut or tear | 5 mm or more |
| Shifted jacket or cover artwork | 5 mm or more |
Some details may differ slightly from one copy to another — this is normal and not considered a defect:
You have 14 days from delivery to let us know about any problem. Head to our contact page and attach a few photos of the damage. We'll get back to you within 2–3 working days.